What's the quality of FESTAR products? |
All FESTAR products comply with strict international quality standards and specifications, such as GS Certification and ISO Certification, and will test our products from time to time. The original intention of FESTAR was to provide customers with the highest quality products with a reasonable price. Because we have confidence in our products' quality, we provide a one-year warranty service for all FESTAR products. |
What should I do if I forget FESTAR login password? |
If you forgot your FESTAR login password, please click Forgot Password to submit your application. The system will resend a new password to your registered email address; after logging in, the system will ask you to reset your password. |
Do I need to register as a FESTAR member before shopping? |
You do not need to register as a FESTAR member to make purchases, and it will not affect your related rights and interests when shopping. If you choose to register as a FESTAR member, or log in with an existing account, you will be able to purchase products with exclusive membership price, and the system will automatically bring you address and other relevant information when you visit Festar again to save your shopping time. |
What should I do if I'm missing a part from my purchase? |
If there is a missing part from your purchase, please go to Product Registration on FESTAR official website to register your product, and contact customer service at the same time. Please also provide us your purchase information to confirm the missing part. We will have our customer service to assist you in the shortest time. |
What should I do if my purchase is damaged? |
Please check your purchase carefully when you received. If there are any defects or damages, please go to Product Registration on FESTAR official website to register your product, and contact customer service at the same time. We will have customer service to assist you in the shortest time. |